Refund policy

Return & Refund Policy

We want you to love your Naked Nectar purchase. Because our products are personal care and body-care products, we do not accept returns of products that have been opened or used.

Eligible Returns

We accept returns of unopened, unused products in their original packaging within 7 days of delivery.

To request a return, please contact us at Nakednectarskincare@gmail.com within 7 days of receiving your order. Please include your order number and the reason for your return.

If your return is approved, we will provide instructions for returning the product. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your product arrives damaged, defective, or you received the wrong item, contact us as soon as possible at Nakednectarskincare@gmail.com with your order number and photos of the item and packaging so we can review the issue and make it right.

Non-Returnable Items

Opened or used body butters and other personal-care products cannot be returned due to hygiene and product-safety considerations. Sale items and gift cards are also non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have questions about a return or refund, please contact us at Nakednectarskincare@gmail.com